EXCLUSIVE TRADE BENEFITS
- Trade discounts on our entire collection of ready-made, ready-to-order rugs
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Expert advice and guidance to find the right rugs for your project
- Register today to ensure your trade discount gets applied to your next order. There are no costs or requirements when registering for a trade account
- Free deliveries available within Europe, same-day order processing, and returns within 100 days
Rugvista is a leading European online platform offering diverse products, from traditional hand-knotted rugs to trendy machine-woven rugs. Our goal is always to provide outstanding, high-quality rugs at reasonable prices.
We have over 30,000 unique designs in stock in various types, colors, and sizes. All of the rugs available to purchase on our websites are available in stock for immediate delivery.
We can supply your business with quick and timely deliveries in over 50 countries with the possibility of free standard shipping and returns within Europe. The standard shipping time ranges from 1 to 5 business days.
We want you to be completely happy with your purchase. If you are dissatisfied for any reason, we offer a 100-day money-back guarantee on your order. Check our terms and conditions for further information on what applies directly in your country.
To become a trade partner, you must complete our application process, during which we will determine what form of collaboration we can offer you. We sell rugs to interior designers, set designers, home stagers, FF & E specialists, procurement agencies, hotels, and property developers, among others, on a project basis. If you require rugs for a larger internal project or wish to offer our rugs to your clients, please click “apply now” and complete the application form.
LEAD.CHANGE
In 2020, we launched a new company strategy clarifying our long-term sustainability ambitions and goals, LEAD.CHANGE. With an ambitious vision to lead the rug industry toward a socially and environmentally sustainable future, our mission is to be a sustainability leader within our field, owning and taking responsibility for social and environmental challenges within the rug industry and drive change. We do this on a daily basis in conversations with our customers, in everyday decisions through our employees, and together with our suppliers supporting them to take further steps in developing their sustainability work and processes. In our assortment, we are proud to offer rugs that are designed and produced to be used for many years with some products and materials lasting for generations.
Our sustainability strategy is based on a framework with 3 focus areas where we as a company aim to have an impact and lead the way.
Planet – Develop a circular business model and reduce our environmental impact.
People – Promote inclusion and social responsibility.
Business – Maintain good governance and responsible business practices.
If you want to learn more about the work we do leading the industry towards a sustainable future, click here.
Ordering as a registered trade partner
Find the right rug
Choose from our large selection of traditional and design carpets. Place your order with the email address registered to your trade account.
Delivery options
We provide a choice of delivery alternatives to best meet your needs. Check our terms and conditions for additional information on the alternatives available in your country.
Secure payments
Pick the most convenient payment method for your company. Choose from our many secure options. We accept VISA, MasterCard, Klarna, PayPal, Bank Transfers, and many more. Your trade discount will be automatically applied and visible in the checkout.
Order processing
It usually takes 1-2 business days to process your order. Orders placed before 2 pm CET are shipped out the same day. Before we send any rugs, we take great care to ensure they are in excellent shape and are packaged securely.
Track your order
When your order leaves our warehouse, you will be able to track it every step of the way, ensuring that it arrives when and where you need it.
Any questions?
If you have any questions before or after completing your order, please contact our Trade Partner Sales team for assistance or further information.
Handmade and unique. A work of art adding personality to any room
Traditional rugs were the first category of rugs sold in our online stores. The product category is distinguished by the fact that all rugs are handmade and each article only exists in one copy, making each item unique. In our assortment, we offer rugs, woven or knotted by hand, from Afghanistan, Pakistan, Morocco, Moldova, Turkey, the Middle East, and many other countries. These are unique works of art that tell stories about their heritage and the effort and craftsmanship put into the making of each individual piece.
Trendy in-house designs, ideal for large quantity projects
Design rugs are today our primary product area and the largest category in terms of the number of rugs sold. Design rugs are normally available in multiple pieces. In addition, the majority of the products are developed in-house within the category. The design rugs are produced primarily in India and Turkey in various materials and through different production types.
Check our website to find our full assortment of quality traditional and design rugs or browse through selected top categories below. If you need help finding the right style, design, or quality, or if you have questions about materials, production types, etc. contact our Trade Partner Sales team for guidance and recommendations.
FAQ
Do you work with wholesalers or retailers?
No, we do not work with wholesalers or retail resellers. We only accept partnerships reselling our rugs through your interior projects on a project basis.
What kind of certifications do you offer on your products?
Currently, we offer a range of various products with different types of certifications connected to sustainability and commercial use.
OEKO-TEX® Standard 100
We offer rugs certified according to STANDARD 100 by OEKO-TEX®, a globally uniform and independent testing- and certification system for textiles. The certification means that the finished product is free from hazardous chemicals.
CARE & FAIR
We are proud to be part of the organization CARE & FAIR. Their mission is to improve the living conditions of carpet weavers in India and their families through education and health.
Fire Safety Certificate
We provide high-quality, certified fire-rated rugs that meet hospitality and commercial spaces’ safety and compliance standards. These rugs have undergone rigorous fire testing carried out in accordance with industry standards, EN ISO 9239-1 and EN ISO 11925-2, and have been certified in line with EN 13501-1 in reaction to fire. The rugs that we offer in our assortment are all top-rated and classified within either the B or C rating, indicating a limited to very limited impact on fire.
Classification rating
A – Non-combustible materials (e.g., cement, minerals, glass, ceramics, etc.)
B – Combustible materials: Very limited contribution to fire
C – Combustible materials: Limited contribution to fire
D – Combustible materials: Medium contribution to fire
E – Combustible materials: Highly contribution to fire
F – Combustible materials: Easily flammable
Do you offer samples for your products?
With over 30,000 designs in our collection, we can’t provide samples or swatches for our rugs. However, we offer a 100-day money-back guarantee with free shipping and returns options available in Europe. This allows you to view the final product in your home and make an informed decision.
Do you have a product catalogue?
Our website features our entire selection of rugs. We do not offer physical or digital catalogs for our collection. Keeping all our rugs online allows us to update information, adapt our selection to customer needs, and ensure that you always have access to the most accurate and up-to-date assortment.
How long does it take to process my trade account application?
We are usually quite quick in reviewing and responding to any trade account application that comes through. During business days, we usually respond within 12 hours. Please be aware that our office is closed on weekends and evenings.
How do I add more email addresses and users to my trade account?
You can add an unlimited number of company email addresses to your registered trade account.
If you need to add more users to your account so that they can access the trade discount, please contact the sales team and list all of the company email addresses you need us to add.
Do you offer commission on orders?
No, we do not offer commission-based sales partnerships, and we cannot split discounts between Trade Partners and their clients. Our internal systems, processes, and bookkeeping are not designed to support this arrangement.
Do you have a store or showroom to visit?
No, we do not have any showrooms or physical retail stores. As an online retailer, we sell our rugs exclusively through our website, which allows us to provide detailed information about the products and pictures that show the items from different angles.
How do I see if a rug is available in stock?
You can easily find this information on the individual product page on our websites. If the rug is available on our website, we have it in stock. Whenever a rug is sold out, we will provide details on whether we expect the rug to become available again and, if so, when.
Our website does not display the total available stock for each SKU. If you are planning to place a large-volume order and are unsure whether the required quantities are in stock, please get in touch with our sales team for assistance and clarification.
How do I place my order?
Once registered as a Trade Partner, you can place your orders by contacting the sales team via email (contact@rugvista.trade) or by placing the order online.
Tutorial: How to place your trade orders on our website
1. Select your rugs on our website.
2. Proceed to checkout.
3. Enter the postal code for your delivery address and select the preferred delivery option.
4. Select your customer type (ordering as a private person or company) and fill out your order’s billing and delivery details (this information is not stored for future orders and needs to be filled out for every new order you place).
5. Enter your registered email address on your company’s trade account. The trade discount will be automatically applied and visible in the shopping cart only after you enter your registered email address and proceed through the checkout.
6. Select your preferred payment method.
7. Once you have paid, you will receive an email confirming the placed order.
8. When your order is processed and ready to be shipped, you will receive a delivery confirmation email with shipping details, including estimated delivery time, tracking information, and the final invoice to download.
A VAT number is required to order with us as a company
When placing your orders with us, you must provide us with your VAT number. This number needs to be provided during checkout or when contacting the sales team over email.
For B2B orders within the EU, we require you to provide us with a VAT number valid for cross-border transactions within the EU. If you are unsure, you can use this link to check your VAT number. VAT will be exempt from these orders.
A local VAT number is required for B2B orders within Norway, Switzerland, and the United Kingdom. Rugvista is locally VAT registered in these countries, meaning all orders will be placed with VAT.
Can I place orders with separate billing and delivery countries?
Yes, in some circumstances, this will be possible, but only within the EU with a valid VAT number. Please be aware that this is impossible when ordering online, and you must submit your request to the sales team for manual order placement.
Do you offer custom sizes or bespoke designs?
No, we do not offer custom products at this time. We only sell the specific products found and available on our websites.
If you are looking to order a large quantity of rugs but the required amount is not available, please contact our sales team for assistance. In most cases, we can accommodate large-volume custom orders for existing designs and sizes. Normal lead times for these orders will range between 3 to 9 months depending on the quality and quantity.
For these custom orders, a deposit will be required at the time of purchase, and the terms and conditions will differ from those for in-stock items. Our sales team will provide you with all the details and options available.
Can I have my order sent directly to the project-site or client?
Yes, that is not a problem. You can place your order with a separate billing and delivery address to have the order shipped directly to your project location or client.
Please note that we never include any order information or physical order documentation in the package.
Can I order or receive quotes for rugs that are sold out on your website?
No, we cannot reserve or quote you for unavailable rugs on our websites.
Sometimes, we provide information on when we estimate a specific SKU to become available in stock again. This information would then be found on the product page, indicating an estimated lead time for that sold-out item.
If you cannot find this information on our website, you can always contact our sales team for further details on when we estimate a rug back in stock.
Can I combine my trade discount with discount codes or vouchers?
No, you cannot combine your trade discount with on-site discount codes or vouchers.
Can I cancel my open reservation?
Yes, that is never a problem. Any reservation placed is non-binding; you can cancel this at any moment before the order has been paid for. You can cancel the reservation when logged in to your account on the website or by emailing the sales team.
How do I pay for my order?
Payment is always required up front when ordering from us as a company. You can pay for your order through bank transfer using the details provided on the pro forma invoice, online by card, or any of the other online payment options available for your country.
When will I receive my order?
After payment, our warehouse will process and ship your order within 1-2 business days. The standard delivery in Europe is between 1-5 business days and 2-8 to other parts of the world. The estimated delivery date and tracking details are provided when the order is shipped from our warehouse.
How can I obtain the final invoice for my order?
The final invoice is generated when your order is processed to be shipped from our warehouse. It can easily be downloaded using the link provided in the delivery confirmation email sent out with tracking details and an estimated delivery time.
You can also always access both pro forma invoices and final invoices on our website, if you are logged in to your account.
How do I make a return?
Returning an item to us is quick and easy. If you are not happy with a product you have purchased for any reason, you can return it to us within 100 days for a full refund. Once we have inspected the item and processed the return, we will refund the order amount using the original payment method.
If you need help returning a product on your order, contact the Trade Partner Sales team or our Customer Service (info@rugvista.com). Please provide your order number and instructions on what items you would like to return. Once the return has been created, you will receive return shipping labels and instructions by email.
How do I care and maintain my rugs?
Here is a link to our inspiration hub on our main website, there you will be able to find different guides and tipås to help you maintain your rug for a long time: https://www.rugvista.com/inspiration/guides